Transifex Support Services
For users of Transifex, our content translation platform, we offer support and custom development services.
Subscribing for Transifex support provides for the following benefits:
- Email and web-based support: we're here to help get your questions answered. In one business day or less.
- Phone support: explaining complex inquires fast gets problems solved fast.
- Maintenance and upgrade support: we'll be at your side when your deployment starts getting the traction.
- Custom development: develop your extra features faster, better, more reliably.
- Provision of security and maintenance updates for 12 months
- Guaranteed response and resolution times for high priority tickets
- Free development of security fixes and guaranteed engineering time for custom development
- Support in integration your Transifex installation with your existing infrastructure
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Gold
- 8x5 support through e-mail
- Free development of security fixes
- Access to security and maintenance releases
- Next business day response on normal priority tickets. Same business day response on urgent priority tickets.
- Free Installation of security and maintenance updates for hosted installations
- Full access to detailed tracking system, with detail monitoring of ticket resolution progress
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Platinum
In addition to the Gold package:
- 12x5 support through e-mail
- Access to both security and maintenance updates as well as new releases
- Remote support of Transifex installation at customer premises
- Optional on site support
- Custom development of one large-sized feature enhancement per 3 months
Note: Business hours are 09:00-17:00 for Gold support, 09:00-21:00 for Platinum support (all hours are Eastern European Standard Time)
Consulting
Community buildup and crowdsourcing
Our team has a long experience in engaging and creating communities, especially related to software localization and internationalization. We will analyze your community needs, determine missing tools from the relevant infrastructure, provide insight on events and promotional activities, identify synergies with existing teams and otherwise help you build up both membership and involvement in the community you are interested in.
FOSS (Free and Open Source Software) migration
The diverse background of our consulting team in both Windows and FOSS enterprise offerings allows us to analyze your business needs, identify the benefits of a migration to purely or mostly FOSS tools and technologies and work with you in implementing and executing a migration plan towards this end.
Web Development
Web application development
The Indifex team has a long experience in both designing and implementing complex web applications. Check out our portfolio for examples of past work.
Custom Transifex Development
The Transifex roadmap is typically influenced by the needs of our customer base. However, it is possible to request a "surgical strike" enhancement over the open source version if this would allow Transifex to fit for your needs.